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Messages in iCloud not deleting old messages

Hi,


Can you explain me why iCloud doesn’t delete old messages ?


I turn on delete messages after 30 days on my iPhone, it works. Messages older than 30 days are automatically deleted.


I turn on this also on iCloud. It says : Be careful, messages older than 30 days will be deleted but nothing. Old messages stay on iCloud. I record over 12000 messages.


How to clear this 12000 messages without disabling iCloud sync for 30 days.


Why iCloud doesn’t delete old messages from it storage ?




[Re-Titled by Moderator]

iPhone 16 Pro

Posted on Dec 21, 2024 1:01 PM

Reply
6 replies

Jan 7, 2025 7:25 PM in response to Vincent_Charles

My iCloud has over 8000 messages, and this is the process I'm doing at the moment to fix it.



I've tried deleting all messages, then remove them from "Recently Deleted" and for some reason there is still more than 8000 messages in iCloud.


What I did to fix this:


Now this is going to be a bit tedious but so far it works.


  1. Open a conversation you wish to remove
  2. Select no more than 99 messages
  3. click delete
  4. navigate to "Recently Deleted"
  5. Select the conversation
    1. Ensure the number of messages does not exceed 99
    2. If it does exceed 99, then it won't remove them from iCloud
  6. Click Delete
  7. Go into settings
    1. iCloud
    2. Messages
  8. Click Sync


After it syncs, the number will drop by 99.


Then the painful part of repeating until all unwanted messages are removed. In my case I have to do this over 80 times...


What seems to be an issue

  • "Keep Messages: 30 Days" - I have messages as far back as March 2024, so this clearly is broken
  • "In iCloud" - Mass deleting all messages doesn't affect this number unless you delete 99 at a time, syncing after each deletion.
  • "Manage Storage" - Any conversations over 99 and that is as a whole, so if you have 5 convos selected 25 messages each, even though you delete them, they will retain in "In iCloud" and will not really be deleted.


Hope this helps.

Jan 8, 2025 11:33 AM in response to Vincent_Charles

I am also having this problem. I've turned off Messages in iCloud for all devices, which it says will delete all messages after 30 days, but it never does. After 30 days, I re-enable Messages in iCloud and it tries syncing hundreds of thousands of old messages that never appear in the app. This sync issues takes hours to complete. It's like my iCloud has hundreds of thousands of "ghost" messages that are permanently stuck in iCloud with no way to erase them.

Messages in iCloud not deleting old messages

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