iTunes has a problem working with windows 11. It will not let my iPhone 14 sink or update. Is there a fix. Apples support and the tecks at the apple store could not help.
[Re-Titled by Moderator]
Windows, Windows 10
Apple Support may have run you through most of these steps, but just to be sure:
If your computer doesn't recognize your iPhone or iPad - Apple Support
Note that if you have installed the newer Apple apps - Apple Music, Apple Devices and Apple TV - then you will use Apple Devices to sync, not iTunes.
If that article doesn't help, post back with more details and someone may be able to offer further suggestions, though since Windows has so many components, many of them coming from developers other than Microsoft, troubleshooting connection issues remotely can be difficult if not impossible.
Regards.
That Apple calls it a "Genius Bar" doesn't always mean that the people manning it are always geniuses, particularly this time of year when Apple Stores may have a number of "temps" working. To be fair, many staff at an Apple Store may be highly experienced with and knowledgeable about Apple products but weak when it comes to Windows, though it is certainly quite odd that this wasn't one of the first things they checked. The online support people are, I find, often much less knowledgeable and tend to just be working off a script they're given and rather flummoxed when an issue isn't covered or easily identified.
Anyway, glad you were able to get it sorted. Cheers.
Thank you I can’t believe out of all the people I talk to about this problem not one of them knew this including sitting in the Apple Store today with two different technicians. Thank you. I opened up apple devices and updated my phone. Thank you again.
Thank you you you are a very big help
iTunes not working with iPhone 14 on Windows 11
