Data loss after iPhone password reset

Question

Level 1

4 points

Data loss after iPhone password reset

I had reset my iPhone password and forgotten the password the next day. I tried everything to unlock my phone, and it didn't work. Once I had reset everything and restored using iCloud, it turned out all my data after 2022 had been in an "encrypted' form, and now I'm unable to get any photos, passwords, data from apps, and all my social media messages are gone, and I'm unable to access any data that was there before I had restored my phone. I tried calling Apple, even chatted to an advisor for more than 1 hour and called Apple, and yet nothing.

[Re-Titled by Moderator]

iPhone 14 Pro Max, iOS 18

Posted on Jan 13, 2025 7:13 AM

Reply

Answer 1

LD150

Level 10

91,873 points

Jan 15, 2025 12:18 PM in response to mama286

Maybe you had turned on Advanced Data Protection. If you use Advanced Data Protection, you’re responsible for your data recovery. Because Apple won’t have the keys required to recover your data, you’ll need to have a Recovery Contact or Recovery Key set up on your account. You can use these additional recovery methods to regain access to your data if you ever forget your password or lose access to your account.

Use Advanced Data Protection for your iCloud data – Apple Support

Reply