Apple launches Apple Store app in India
The Apple Store app provides customers with the most personalized way to shop for Apple’s innovative lineup of products and services. Learn more >
The Apple Store app provides customers with the most personalized way to shop for Apple’s innovative lineup of products and services. Learn more >
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
After i clicked a phishing link, my apple id/password was compromised. I was signed out from my own device, apple id/mobile no erased & registered with the hackers email id/mobile no.
phone is in my custody & shows the below msg. Escalated this issue across all levels in apple, but apple is unable to help.
iPhone 15 Plus, iOS 18
If you doubt the authenticity of the information provided below, you have two alternatives:
If you feel an unauthorized person/app is remotely using, controlling or monitoring your device, then that is possible only if you have done one or more of the following Don'ts...
If one of the above is true then quickly change the Apple ID Password and Return iPhone settings to their defaults.
Keep the iPhone updated to the latest iOS always and never Jailbreak. That's it.
iOS / iPadOS devices cannot be hacked or infected with Virus / Malware / Spyware *** unless you have intentionally downloaded spurious software or unauthorized apps directly from the internet and installed them on your device or/and have Jailbroken.
It (Hacking) also depends on how careful you are in sharing sensitive and valuable information pertaining to your iPhone such as Passcode, Password, etc with your friends and family members.
Be judicious when sharing the device's sensitive and valuable information with friends and family members.
**The primary reason for this is Sandboxing. All third-party apps are “sandboxed”, so they are restricted from accessing files stored by other apps or from making changes to the device. Sandboxing is designed to prevent apps from gathering or modifying information stored by other apps.
Security of runtime process in iOS and iPadOS - Apple Support
The sandbox on an iPhone is a security feature that creates a restricted environment for each app to run in isolation from other apps and the operating system. It is a core component of iOS's security architecture and plays a crucial role in making iPhones more secure.
If you doubt the authenticity of the information provided earlier, you have two alternatives:
The pic posted by you is not Lost Mode.
This is Activation Lock. Which can only be done by the person who knows the Apple ID and Apple ID Password or the Passcode.
Apple ID and Activation Lock
iCloud uses Apple ID credentials.
If you do not remember the Apple ID Password then follow the steps given in this Apple Article -> If you forgot your Apple ID password - Apple Support
If you do not remember the Apple ID then follow the steps given in this Apple Article -> If you forgot your Apple ID - Apple Support
If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Learn how to remove a device from a previous owner's account.
If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.
The case has already been reported across all levels.
the fone has been put in lost mode and the hacker had asked me to pay 100$ , upon trying to reset it, the fone was erased and then since then iam seeing this screen.
I have reported this issue to australia cyber teams(as this incident happened when i was in australia) response was : Now that iam not in australia anymore i shud continue the case with indian authorities. I tried logging a complaint with Indian cyber security teams but with no positive outcome.
I think you’ve not understood the case, hence such generic replies. Explaining the case in detail step-by-step so that you know what exactly happened. I received the sm link which was a phishing link. It asked me to enter my Apple ID and password, post that the hacker who had sent me the phishing sms, got access to my Apple ID and password. Using my Apple ID and password.l, he signed me out from my own device. He removed my Apple ID and registered his Apple ID. He remove my mobile number and entered his mobile number and in that way he got access to my phone. After this, I got a lock screen message saying my iPhone has been hacked and requesting a payment of hundred dollars. When I tried to reset the phone. The phone was automatically erased and since then I am having the captioned lock screen message.(check my previous image) this case has been raised with Apple authorities & for over 45 days I was following up & i even got detailed responses from apple ceos office. (Happy to share the emails as well) However, I got a final response that Apple will not be able to help me & they have no clue & no records on my apple id getting deleted /erased from their servers .
To summarise any person who gets access to your Apple ID and password, can make you sign out from your own device and get access to the phone. Two factor authentication was not a mandatory feature when this incident was reported, I have the iPhone original bill box and all details at my end.
With a valid original bill/box / & proof that the handset belongs to me, apple should regain access to my fone.
Iphone 13pro max in lost mode (Done by hackers)
