Scanner not connecting. Error message "Failed to open a connection to the device (-21345)"

All of a sudden HP scanning app as well as mac Image Scanner is no longer working. Getting error message Failed to open a connection to the device (-21345). I saw an old 2020 post that said to disable IPv6 network connections on the printer, but that didn't work for me. I also reset my HP OfficeJet 4650 to factory settings and rebooted my mac. None of that worked.


What ended up working was on mac going to:

Systems Settings -> Privacy and Security -> Local Network -> HP Scanner (Toggle on)


Hope this helps anyone having this problem still in 2024




Posted on Feb 1, 2025 11:00 AM

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Scanner not connecting. Error message "Failed to open a connection to the device (-21345)"

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