Music syncing only purchases, not full library, to iPhone

I just started using Apple Music on Windows 11, transferring over from iTunes. When attempting to sync my music library for the first time using Apple Devices, only songs which I've purchases through the iTunes Store seem to be transferring over to my iPhone (exactly 138 out of 6341 songs). I have made sure all checkbox's and sync settings are correctly selected, and ensured there is adequate SSD space on my phone device, however this changes nothing and the problem persists.


Interestingly I notice that certain settings, [manually manage music, movies and TV shows] and [sync music onto (device)], become unchecked after I select to apply settings and re-sync the device. I can go back and re-check these settings, either individually or simultaneously, and every time without fail, these are automatically unselected again following a device sync and my music is not correctly mirrored.


Is there a phone settings conflict which is causing this, or security permissions? How can I get my music to sync properly?




iPhone 14 Pro, iOS 18

Posted on Mar 14, 2025 3:17 PM

Reply
9 replies
Sort By: 

Apr 8, 2025 1:06 PM in response to Stratiegery01

I'm assuming the songs that don't sync still play in the library? Did you try anything similar to Repair security permissions for iTunes for Windows - Apple Community, i.e. explicitly reapply the default security permissions for all files within the media folder?


I haven't had a chance to test it, but at least one person has suggested that the latest Microsoft Store version of iTunes for Windows may not revert properly when the other apps are removed. Removing that and reinstalling iTunes from this link might help there: https://www.apple.com/itunes/download/win64.


The extra Music folder inside the media folder is standard. If you copy something into the media folder, or it starts off inside it but the Keep organized option is on, then iTunes/Music will use their layout rules. iTunes 9 introduced iTunes Media Organization which added a subfolder for Music in the media folder into which artist folders would be put, to match the existing high level folders for other media types. Now that Apple Music is focused only on Music this extra layer is unnecessary, but Apple didn't think to change the default library layout to exclude it, or provide a way to remove it. (You can still add it though if it is missing, at least in the Mac version.)


If you were running iTunes I could offer a script that could potentially fix any broken links, but Apple Music is lacking support for such niceties.


Is there any redirection going on with your Music folder? Not buried in OneDrive or something? The right hand screenshot above doesn't show the full path, but what is shown appears to agree in all the visible components. In principle iTunes/Apple Music won't reimport a track when there is already one in the library with the same absolute file path.


tt2

Reply

Apr 8, 2025 10:00 AM in response to Stratiegery01

Update: I have created a ticket with Apple Support, Case ID: 102564756894. So far I've spoken to 6 different tech rep's (so far), 3 of them senior, none of whom have been able to diagnose the problem. We can only confirm that the problem with syncing music to my device happens with iTunes and with Apple Music/Devices, and that both applications are referencing the correct library file locations for each song.


By chance I noticed that the songs which are not syncing are mostly MP3's, downloaded from many other sources such at 7-Digital, SoundCloud, Bandcamp, or directly from an artist's website. These songs were all organized correctly in iTunes before, complete with album artwork and details. The music library continues to organize these songs into their respective playlist correctly, but the songs themselves do not play from within the Apple software. There is no problem with song playback if I open the file directly from Windows Explorer/Finder, and play using VLC player or Windows Media Player; so we can confirm that the song file is not corrupt in any way. Here's one example:

The bottom song is the original MP3 as the library playlist has saved it, located in the correct file folder. The top song I simply drag-dropped the same exact MP3 into the playlist window again, and now it shows all the album artwork/details again. It also moved the file location from 'C:\Users\_\Music\Apple Music\Media' to 'C:\Users\_\Music\Apple Music\Media\Music' automatically, despite me not having that setting selected.


So new problem hypothesis: the songs which are not syncing to iPhone are all similar to the above example; they cannot be played in any Apple software until the exact file is re-imported into the library.


Obviously I do not want to go song by song through +6000 files to re-import into a library, which already appears to be organized just fine. Because these songs had no playback or syncing problem in previous software versions, this seems like an obvious bug Apple needs to address. Barring that long process of software development, what can I do now to make these songs read correctly (en masse)?

Reply

Apr 8, 2025 4:41 PM in response to turingtest2

Just for good measure, I repaired the security permissions as you suggested. I also re-installed iTunes directly from Apple (which, FYI, contradicts Apple's own tech support recommendations to download from MS-store or use Apple Music instead). iTunes works better than Apple Music so I'm happy to revert back.


You are correct, the songs will still not play within iTunes, despite the library (seemingly) being organized correctly. The same issue exists where file locations are 'found' correctly from within iTunes, confirmed by selecting any file and "showing in windows explorer". A song file location matches the parent library folder location as defined by iTunes' settings: C:\Users\_\Music\iTunes\iTunes Media\Music\[artist folder]...


I do not use OneDrive or any other cloud drive service; all music files are saved locally per the default folder locations.


I would be interested to try a script to fix broken links, if you think this is most likely the issue. I also would be interested in repairing the ID3 tags as suggested in your earlier link, but iTunes has that option greyed-out for me, presumably because it's still confused about file location.

Reply

Mar 19, 2025 2:59 PM in response to Stratiegery01

Your unhidden purchases will show up on the device if you are signed into your Apple ID. They are not being synced either from the sound of things. Manually manage and Sync music are logical opposites. You should select one option, or the other, but not both. Of course your selection should stick, so that is a mystery. I've not tried to work with Apple Devices as iTunes is frankly better software, but have you made any further selections as to what should be synced, e.g. all music, selected playlists, artists, albums, etc. I'm using the Apple Music subscription service these days but I would always use a few selected playlists to choose what is supposed to sync to each device.


tt2

Reply

Mar 25, 2025 9:46 AM in response to turingtest2

Unfortunately uninstalling Apple Music+Apple Devices did not work. Opening iTunes after that process and connecting my phone only showed a message saying that downloading the new Apple software was necessary before continuing.


I also tried some different sync settings within Apple Devices which did not work. Removing all theoretical restrictions I opted to sync my "entire (56Gb) music library" to the phone so there should not be any reason why one playlist or individual song would be left out. Still however, only 5.4Gb of audio is being transferred over.


Not sure what I should try next here, because I can confirm Apple Music contains the correct song content I want to transfer, and Apple Devices sync settings are seemingly selected properly to transfer my entire library, yet it still does not.

Reply

Music syncing only purchases, not full library, to iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.