Having trouble identifying my identity for Apple Cash

Ok so is anyone having a problem identifying there self’s on Apple Cash,everytime I finish uploading my personal details e-(ssn,address,dOb,first and last name) it then takes me back to restarting all over again and dosent verify me to let me be able to use Apple Cash. Anyone having this problem to?,if u did and fixed it let me know.

iPhone 15 Pro, iOS 18

Posted on Jun 26, 2025 11:30 AM

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5 replies

Jun 26, 2025 5:14 PM in response to KileyRodriguez

Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank. 


Contact Green Dot Bank:

  • by calling (877) 233-8552,
  • by mail for disputes at P.O. Box 9, West Chester, Ohio,
  • by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
  • visit www.greendot.com


https://applecash.greendot.com/termsconditions/


For general information about prepaid accounts, visit cfpb.gov/prepaid. 

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Having trouble identifying my identity for Apple Cash

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