Apple Pay declines transactions on a trusted app (starlets) with 'declined by a provider' error

My Apple Pay is declining whenever I try to use it in starlets even though starlets is a VERY trusted app. It keeps saying declined by a provider. I don’t know who the provider is first of all, and the provider should make it able for me to buy from websites.


[Re-Titled by Moderator]

Original Title: You are declining my request for buying on a safari website aka starpets. That app is known to be trusted.

iPhone 13 Pro Max, iOS 18

Posted on Aug 9, 2025 11:37 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 9, 2025 11:39 AM

AllieM16 wrote:

My Apple Pay is declining whenever I try to use it in starlets even though starlets is a VERY trusted app. It keeps saying declined by a provider. I don’t know who the provider is first of all, and the provider should make it able for me to buy from websites.

This is a user to user only forum, NOT Apple Support, so we are not declining anything. Your provider is most likely the credit card you have on your account for making purchases, so contact them.

3 replies
Question marked as Top-ranking reply

Aug 9, 2025 11:39 AM in response to AllieM16

AllieM16 wrote:

My Apple Pay is declining whenever I try to use it in starlets even though starlets is a VERY trusted app. It keeps saying declined by a provider. I don’t know who the provider is first of all, and the provider should make it able for me to buy from websites.

This is a user to user only forum, NOT Apple Support, so we are not declining anything. Your provider is most likely the credit card you have on your account for making purchases, so contact them.

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Apple Pay declines transactions on a trusted app (starlets) with 'declined by a provider' error

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