Apple Pay cards not working and facing issue with FaceTime

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Level 1

10 points

Apple Pay cards not working and facing issue with FaceTime

I give away my old phone to my grandson and since his too young to have and account everything on the phone is under my Apple account. Since his phone was activated with a prepaid card I been haven problems with his FaceTime incoming calls coming to my phone and also all my Apple Pay cards are not active anymore so I have to install them again but they keep getting rejected or remove. How do I fix this issue??

[Re-Titled by Moderator]

Original Title: Apple pay

iPad Pro, iPadOS 18

Posted on Sep 7, 2025 2:56 PM

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Answer 1

Top-ranking reply

Jeff Donald

Level 8

44,640 points

Sep 7, 2025 3:04 PM in response to Lasoccer200

Your grandson needs to have his own Apple Account. That is the only way to fix the issues. His account will be set and monitored by a parent or guardian using their iPhone via Apple Family Sharing. I’ve included links to Apple Support articles that explain the service and will walk through setting everything up.

What is Family Sharing? - Apple Support

Set up Family Sharing - Apple Support

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