Unable to redownload Smartist app after MacBook Pro replacement

Question

Unable to redownload Smartist app after MacBook Pro replacement

My MacBook Pro died and along with it I lost access to Smartist. There isn't a redownload option for it in my subscriptions. How can I download again without purchasing a new subscription? (I replaced the MacBook Pro with an Air.)

[Re-Titled by Moderator]

Original Title: Lost Smartist app

MacBook Air 15″, macOS 15.5

Posted on Oct 11, 2025 11:43 AM

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Answer 1

Mac Jim ID

Level 9

59,858 points

Oct 11, 2025 11:55 AM in response to georgiefrombulverde

Are you unable to download it again from the App Store?

According to Smartist, you should have the option to use the subscription on that Mac using the "Restore" or "Already Paid" button.

https://help.smartist.app/en/articles/15-how-can-i-use-the-same-smartist-pro-subscription-on-multiple-devices

They also have an email address for support if needed:

https://help.smartist.app/en/articles/24-can-i-talk-to-a-smartist-customer-service-representative

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