Amazon app constantly downloads itself

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Level 1

4 points

Amazon app constantly downloads itself

Amazon app constant download

Hey guys, just trying to see if anyone has had this issue. I got the 17 Pro last month and went through the standard download process of getting all my apps back. I’ve had the Amazon Shopping app on all my previous devices without any issues but for some reason it would attempt to redownload itself every few days and get stuck in a constant download loop. Eventually I just deleted the app and just started using the browser version.

But now the app will literally install itself on my phone and get stuck in the same download loop over and over. I’ve turned off automatic downloads, I’ve logged out of Amazon on all devices through my account settings online, I’ve reset my password. I feel like I’ve run out of options but the app will still reappear on my phone every few days. The only solution I have to stop to loop is to restart my phone and delete the app. But then it’ll still show up again eventually.

Anyone else have something like this happen with Amazon or any other apps? Thanks in advance

Posted on Oct 14, 2025 6:20 AM

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Answer 1

Oct 14, 2025 7:14 AM in response to deku_bebop

Mac Jim ID is correct. VPNs are simply a mess for iPhone's. Remove it. You don't need it. And until you do, you will have all sorts of issues, which will be solved once all traces of the VPN are removed.

Open Setting > General > VPN & Device Management - Remove the VPN Profile
Delete any associated app for the VPN
Then follow the directions Mac Jim ID provided to Force Restart your iPhone

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Answer 2

Oct 18, 2025 7:40 PM in response to deku_bebop

deku_bebop wrote:

So I removed the VPN and force restarted my phone and all was fine for a few days. Then tonight the Amazon app popped back up on my phone and got into its constant download cycle. I’m not sure what to do at this point. I would post a video on here showing what’s happening but I’m not sure how.

I don't understand why this would be happening with the Amazon app only? The Amazon App works just fine on my 17 Pro Max. I think it might be a good idea to contact Apple Support directly. If you're in the US you can call Apple at: 800-MY-APPLE

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Answer 3

Oct 14, 2025 6:23 AM in response to deku_bebop

No, the Amazon app is running just fine on my 17 Pro Max. If you're having an issue with it however, the Amazon app isn't an Apple product, so you should contact Amazon directly for help with their app.

By chance do you have a VPN on your iPhone?

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Answer 4

deku_bebop Author

Level 1

4 points

Oct 18, 2025 6:57 PM in response to lobsterghost1

So I removed the VPN and force restarted my phone and all was fine for a few days. Then tonight the Amazon app popped back up on my phone and got into its constant download cycle. I’m not sure what to do at this point. I would post a video on here showing what’s happening but I’m not sure how.

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Answer 5

deku_bebop Author

Level 1

4 points

Oct 18, 2025 7:55 PM in response to lobsterghost1

I’m right in the same boat with you, I can’t for the life of me figure out why it’s Amazon only. And it’s just the shopping app. The Alexa app is totally fine. Before I factory reset my phone I’ll probably call Apple support or maybe try to swing by an Apple Store.

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Answer 6

Oct 18, 2025 8:28 PM in response to deku_bebop

I just don't get it with the app. Did you ever at some point change your Apple Account (formerly called Apple ID)? I'm not even that would cause this. Apps are forever tied to the Apple Account they were downloaded under. If you downloaded the Amazon app under a different ID, you'd more likely be asked to sign into that account in order to update the app. That doesn't seem to be what you're experiencing here.

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Answer 7

deku_bebop Author

Level 1

4 points

Oct 14, 2025 6:26 AM in response to lobsterghost1

I do use a VPN but it’s off when I’m on my home WiFi, which seems to be the only place I’ve ever experienced this.

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Answer 8

deku_bebop Author

Level 1

4 points

Oct 14, 2025 7:20 AM in response to Mac Jim ID

I’ll give this a shot, thank you.

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Answer 9

deku_bebop Author

Level 1

4 points

Oct 18, 2025 7:00 PM in response to Mac Jim ID

I replied to the other person here but the Amazon app popped back up after a few days. I feel like I’m out of options other than factory resetting my phone.

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Answer 10

Mac Jim ID

Level 9

59,684 points

Oct 14, 2025 6:40 AM in response to deku_bebop

deku_bebop wrote:

I do use a VPN but it’s off when I’m on my home WiFi, which seems to be the only place I’ve ever experienced this.

Turning off a VPN makes no difference, you would need to remove it.

After that has been done, perform a Force Restart. It may take a couple of attempts to get the speed and sequence of the key presses correct and if you do not see the Apple logo in the last step by holding the side button, then you will have to try again.

Force restart iPhone - Apple Support

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