pls help me fix this
hello i am trying to buy from itunes balance but there always a error massage popping up to contact with support . Please solve my problem i need to buy from game asap thank you
iPhone 16, iOS 26
The people on these boards are mostly other customers and won't know why you're getting that message. Click here and choose an option to contact Apple Support.
(261989)
AlexSt77 wrote:
I can't contact apple support because it doesn't work for us. Why
This is kind of a, "What have I got in my pocket?" question. You will have to tell us what makes you think you cannot contact Apple Support. I do know that there are places in the world where Apple provides no support and you cannot expect support from Apple in those places even if you have equipment from Apple.
Refer to this page for Apple Support features ➔ Contact - Official Apple Support
Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page under “Get more help” (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.
If you only have store credit available, there is no other solution; a few items require having a different payment method on file.
(261990)
So many people have already written about this issue and it still hasn't been resolved. In addition to the money in my apple wallet, I have added another payment method. Still, I can't buy the game from the game's internal store. This applies to games from Capcom. And another purchase in game or program internal store. in App Store this work fine. I can't contact apple support because it doesn't work for us. Why
Limnos wrote:
This is kind of a, "What have I got in my pocket?" question. You will have to tell us what makes you think you cannot contact Apple Support. I do know that there are places in the world where Apple provides no support and you cannot expect support from Apple in those places even if you have equipment from Apple.
I will explain if it is not clear. The question is from the category -What to do with it? There are games that are sold in the store and they can be bought. But for some reason a large number of people do not succeed. Although there is a presence of funds on the apple credit purse and there is a linked payment method. My account is from Russia and we do not have a chat and there is no telephone support. Only a text version of assistance which is not relevant in this situation. People who wrote here about this problem are not only from Russia
i have money in my itune and cant use it please help me fix this because I need to buy something in game today please
AlexSt77 wrote:
People who wrote here about this problem are not only from Russia
Where support is available, people can get the issue resolved by Apple Support or at least know why they are not allowed even though they may not like the answer. For example an account may be Disabled for purchases and require re-activation using Apple Support where additional information may be required or payment for a past purchase that was not completed due to lack of funds. Some don't think they should be required to pay for a past purchase for some reason. Also very rarely do users who post here about a problem respond back after they have contacted Apple and had the issue resolved.
In any case, where direct support is not available, such as Russia, you will not have the ability to have that issue resolved by Apple and your options are limited.
i have money in my itune and cant use it
