How to restore Apple Music access after changing iCloud region on iPhone 11?

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Level 1

4 points

How to restore Apple Music access after changing iCloud region on iPhone 11?

Hello Apple Support,

I’m having an issue with Apple Music on my iPhone 11 (iOS 17.0.3).

I changed my iCloud region from Nigeria to the USA and then back to Nigeria. Since then, Apple Music keeps asking me to subscribe even though my MTN Nigeria Apple Music plan is still active.

Also, Sync Library won’t turn on — the switch flips off instantly with the message “Turn on Sync Library to listen everywhere.”

I’ve already tried signing out/in, restarting, reinstalling, and resetting settings, but nothing changed.

Please help me fix this and restore my Apple Music access.

Thank you.

[Edited by Moderator]

Original Title: Apple Music subscription

iPhone 11, iOS 17

Posted on Nov 25, 2025 5:35 AM

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Answer 1

Top-ranking reply

azaksalmarzur28

Level 3

828 points

Dec 9, 2025 2:24 AM in response to jord4nz

Changing your region breaks carrier-bundled Apple Music.

To fix:

Ensure Apple ID region = Nigeria
Clear payment methods
Reset music region via music.apple.com
STOP + reactivate MTN Apple Music so MTN re-sends entitlement
Sign out/in
Turn on Sync Library

If not resolved → Apple Support must reset your Cloud Music Library region.

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