rflegel wrote:
I have the same problem as mileeho21. Followed your link and first thing I read is, "Important: Do not follow the steps below if your computer is a Mac with Apple silicon".
So, that does not seem to be the path to follow.
I hate to go through creating a dummy account on a brand new computer just to update the software and then need to try to delete that dummy account, so I will call Apple in the morning.
If it is a brand new Mac, then create a dummy user account (don't sign into your AppleID or iCloud). Update or upgrade macOS to the latest version.
At this point you have two options.
1) Use Migration Assistant to transfer from your old system or a Time Machine backup. If you created a dummy user account, then it should be smooth. If you used the same user account information, then you will need to select one of the offered options...delete the dummy user, or rename the user account being migrated. The possible downside to this option is that M-series Macs have a new concept of ownership. It is hard to say whether this 2nd user account (even if the dummy user is deleted) will cause any "ownership" issues down the line since Apple doesn't really provide good details about it.
2) Or after creating the dummy user account & updating/upgrading macOS, you then perform the "Erase All Content & Settings" which should be nearly instantaneous. It will reboot the Mac into Setup Assistant like it did when you first powered on the new Mac after unboxing it, except the OS will be fully up to date so you can allow Setup Assistant to transfer your things from your old system or Time Machine backup.
Personally I would go with Option #2.
I would suggest you also provide Apple with product feedback here:
Product Feedback - Apple