iPhone 11 cracked, black dot, and typing on its own - Repairable or replacement?

I dropped my iPhone 11 on concrete and it’s cracked has a black dot in the corner and is moving/typing on its own. Is it repairable or do I have to replace it?


[Re-Titled by Moderator]

Original Title: iPhone cracked and moving.

iPhone 11, iOS 18

Posted on Dec 5, 2025 2:17 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 5, 2025 2:37 PM

A screen replacement might do it, but that's an educated guess. Rough estimate $300-350. Add another $100 if the battery is in need of replacement.


Make an appointment at the Apple Store or take the phone to an authorized Apple service shop for an estimate. You can find a list of authorized shops in your area using this link:


Find Locations


Your decision on whether the money might be better spent on a new phone.


Good luck!





2 replies
Question marked as Top-ranking reply

Dec 5, 2025 2:37 PM in response to khal192

A screen replacement might do it, but that's an educated guess. Rough estimate $300-350. Add another $100 if the battery is in need of replacement.


Make an appointment at the Apple Store or take the phone to an authorized Apple service shop for an estimate. You can find a list of authorized shops in your area using this link:


Find Locations


Your decision on whether the money might be better spent on a new phone.


Good luck!





iPhone 11 cracked, black dot, and typing on its own - Repairable or replacement?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.