iPhone carrier locked even with closed paid in full account- no help SOS
No longer have active cellular with AT&T- accounts paid in full. My phone is unlocked and I am using T-Mobile pay as you go. Both AT&T showed my sons IMEI is compatible and ready to use. I spent $75 on two eSIMs and plans still having issues with AT&T giving me a direct answer which is really frustrating because I paid $1220 to pay them off and our phones to be owned. Bill shows zero balance nothing owed and account closed. How can I get help here? I’ve submitted reports and done all I can do. $1350 later and still no answer. Mine works fine.
thank you
iPhone 13, iOS 26
