"free trial" download subscription charge initiated immediately, report a problem denied refund

VIVA CUT "free trial" download subscription charge initiated immediately, Report A Problem would not support or advise with the following information:

App: Viva Cut – AI Video Editor (Hangzhou Quwei Technology Co., Ltd.)

Timeline

• Sept 2 2025 5:47 p.m. CST: Free app VIVA CUT downloaded (no receipt).
• Sept 2 2025 5:48 p.m. CST: “Pro Yearly” subscription $39.99 initiated immediately.
• Sept 3 2025 12:45 a.m. CST: Apple receipt (Order ID MSSVZJFQMH / Doc 792018958315).
• Subscription: Active under Apple ID, renews Sept 2 2026 at $39.99 per year. / Cancelled

Findings

The subscription began instantly upon launch, bypassing the usual Apple confirmation dialog and free-trial disclosure.

Policy Violations

• App Store Guideline 3.1.2 (a): Requires clear pricing and explicit consent before auto-renewal.
• App Store Guideline 3.1.2 (c): Requires explicit trial terms and opt-in confirmation.

Requested Actions — App Store Billing Team

1. Refund the $39.99 charge from Sept 2 2025.
2. Audit Viva Cut’s subscription flow for compliance and confirm corrective action.
3. Verify whether related Viva Cut apps share merchant credentials and enforce compliance if necessary.