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refund for subscribed item

hi everyone! I subscribed Microsoft word office a month ago and unfortunately, i forgot to cancel my subscription and the money is gone from my bank account. what do I do in this situation and do they refund for that?

Thank u for ur help! :)





MacBook Air 13", macOS 10.14

Posted on Apr 26, 2019 3:01 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 26, 2019 3:09 AM

Strictly speaking all purchases

are final (after all, you can't very well return them): please see this

page for information on requesting a refund:


https://support.apple.com/HT204084


Apple have been known to be sympathetic in cases of actual error, so

it's possible that they may allow you a refund as a one-off concession:

but please be aware that they are under no obligation to do so: go to


https://www.apple.com/emea/support/itunes/contact.html


Alternatively go to the page

suggested in the Help page linked to above:


https://reportaproblem.apple.com/?s=6


3 replies
Question marked as Top-ranking reply

Apr 26, 2019 3:09 AM in response to tsolmon193

Strictly speaking all purchases

are final (after all, you can't very well return them): please see this

page for information on requesting a refund:


https://support.apple.com/HT204084


Apple have been known to be sympathetic in cases of actual error, so

it's possible that they may allow you a refund as a one-off concession:

but please be aware that they are under no obligation to do so: go to


https://www.apple.com/emea/support/itunes/contact.html


Alternatively go to the page

suggested in the Help page linked to above:


https://reportaproblem.apple.com/?s=6


refund for subscribed item

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