Forgot Security Questions (Solutions not working and says not enough Information)

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Level 1

4 points

Forgot Security Questions (Solutions not working and says not enough Information)

I can't sign in because I cant get past the security questions that I forgot. Both Apple solutions stop me from resetting because there's not enough info.

It seems you are required to remember one of the questions for their solutions to work. What else can I try. Hopefully I don't have to ghost (forget about) the account.

Thanks for any help out there.

iMac Line (2012 and Later)

Posted on Apr 30, 2019 5:59 PM

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Answer 1

Eric Root

Level 10

685,221 points

Apr 30, 2019 7:58 PM in response to Clde

Contact Apple ID Support, although I’m not sure they will help. There have been posts that state Apple ID Support will no longer help reset security questions.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Work through the screens to get a chat option. You may need to pick a problem that is slightly different than yours to get a chat option.

Apple Support using Twitter

Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.

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Forgot Security Questions (Solutions not working and says not enough Information)

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