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Cannot purchase on I tunes store

i have an account balance but unable to purchase anything on the apple store

iPad Pro, iOS 10

Posted on May 20, 2019 6:49 AM

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Question marked as Top-ranking reply

Posted on May 20, 2019 7:35 AM

contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


iTunes Support


iTunes Support – world wide

2 replies

Cannot purchase on I tunes store

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