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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Double-clicking the safari icon doesn’t launch the app. Similarly, launching the Mail app shows an error saying “Mail interrupted restart”. I’m unable to restart the the MacBook however I tried hard restarting after which the problem still isn’t solved.
MacBook Pro 15”, macOS 10.14
Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
I suggest you use the program created by Etresoft, a frequent contributor. It will provide a snapshot of your system which we can analyze to possibly determine the cause of your problem. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
https://itunes.apple.com/us/app/etrecheck/id1423715984?mt=12
Use the Add Text button to include the Etrecheck report in your reply.
Yes, setting up another admin user account solved the issue. At first I checked by enabling the guest account, where everything worked fine, after that I set up another account.
I tried solving this issue by creating another admin user account which solved the issue.
Try the Safe Mode using your normal account and then post the Etrecheck report.
Unable to launch safari or chrome.
