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it keeps telling me to verify payment info

I am trying to update my payment info on my account ... the card that I had attached is a card that they are no longer offering I have been issued a different one .... I cannot verify the previous payment information so it won’t let me add a new payment. My software is up to date. I have a family account and I am the moderator.

Posted on Jun 11, 2019 3:51 PM

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Question marked as Top-ranking reply

Posted on Jun 11, 2019 10:56 PM

If you mean you are the Family Share organiser ('moderator' ?) try doing it via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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Question marked as Top-ranking reply

Jun 11, 2019 10:56 PM in response to stacie185

If you mean you are the Family Share organiser ('moderator' ?) try doing it via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

it keeps telling me to verify payment info

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