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apple id lock undone

Hi so I work at a charter school and my job is too e waste electronic devices from families who have left the school. We have perfectly fine Ipads but the problem is that they have a icloud activation lock on a majority of them. Is it possible to get these undone at the genius bar?

iPad Air 2 Wi-Fi

Posted on Jun 20, 2019 4:55 PM

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Question marked as Top-ranking reply

Posted on Jun 20, 2019 7:48 PM

Is it possible to contact the applicable family and ask them to complete the steps in the 2nd part of this article?


Activation Lock - Turn off Find My iPhone 


You can try with the paperwork you have, but I'm not sure that will work.

5 replies

Jun 20, 2019 5:16 PM in response to Chrisoku1

You can get them unlocked at an Apple Store. Take the device(s), proof you are an authorized representative, the original purchase receipt(s) with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.

apple id lock undone

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