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jody286 Author

Level 1

4 points

Possible scam

I received an email stating a "problem with my account and card and that you could not charge my account".

When I went to check which card I had on file for you and checked the card there are no obvious issues and the card was charged $2.99 for my iCloud storage.

The email also indicated "If you don't immediately update your billing information, your Apple ID will be permanently locked."

I wanted to make sure my account is okay and make Apple aware of the scam.

MacBook Air 13", macOS 10.14

Posted on Jun 30, 2019 11:33 AM

Top-ranking reply

askbarnabas

Level 10

103,931 points

Posted on Jun 30, 2019 12:31 PM

Hi. ignore the email. Here is a link you can go to verify your Apple ID information. Do not click on any link in that email. Apple ID - Official Apple Support

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

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