CD info

iTunes needs access to the internet in order to retrieve the information about CDs that you add to iTunes. Also, iTunes preferences need to be set to look for the information when the CD is seen by iTunes.

Click on Edit/Preferences/General>Automatically retrieve CD track names from the internet. Is that option turned on - is there a tick in the box, as shown in the screenshot below?

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment. Links to the most recent builds are now at the bottom of the page.

Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

tt2

loisann64 wrote:

The box is checked but it is still not retrieving the information.

That's fine, but that doesn't tell us whether your iTunes can see the internet. Can you get into the iTunes Store through your iTunes programme?