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Alleyxtc Author

Level 1

4 points

Proximity sensor is not working

i tried hard restart but my proximity sensor is not working while being on a call so is there any other way or code through which i can check is my software not working ok or is it an hardware problem

[Re-Titled by Moderator]

iPhone XS Max, iOS 12

Posted on Jul 13, 2019 10:32 AM

Top-ranking reply

LD150

Level 10

91,311 points

Posted on Jul 13, 2019 1:58 PM

It may well need looking at in an Apple store. You will have to back it up if it goes into Apple repair shop so why not try a back up and restore in iTunes first and see if it fixes it.

Restoring via iTunes will repair the iOS software on your iPhone.

How to back up your iPhone, iPad, and iPod touch - Apple Support

After backing up, restore via iTunes to repair the iOS software. You should test by setting it up as “new” after restoring:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

If it seems to work OK after setting up as a new iPhone, restore your backup and test again:

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

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Proximity sensor is not working

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