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Blainy123 Author

Level 1

1 points

Refund

I have been charged £58.99 for a yearly subscription for Pic art app, this wasn’t intended, I would like a refund please ?

Posted on Jul 29, 2019 6:30 AM

Top-ranking reply

Roger Wilmut1

Level 10

131,374 points

Posted on Jul 29, 2019 6:35 AM

Firslty you should cancel thesubscription: please see View, change, or cancel your subscriptions - Apple Support

Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for an App Store or iTunes Store purchase - Apple Support

However Apple have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to iTunes Store - Contact Us - Official Apple Support

Alternatively go to the page suggested in the Help page linked to above: Report a Problem

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