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Crina M Author

Level 1

6 points

iCloud back up

Hi, I have back up my moms phone and when I got her the new phone it says that back up not available. Please help. I looked up all advice on how to do it and nothing worked. Her phone is an iPhone 5s. Help

Thank you

iPhone 5s

Posted on Sep 8, 2019 1:47 AM

Top-ranking reply

LoveKardashian88

Level 3

564 points

Posted on Sep 8, 2019 2:24 AM

1)Please make sure you have enough space on Icloud.

2)Please check your wifi connection.

3)Make sure your device is up to date.

3)If you still have question, you can contact Apple Support..

For more information, you can check with the following guideline:

https://support.apple.com/en-us/HT203516

Hope it helps.

Kardashian

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iCloud back up

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