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What's going on with Genius Bar? When I tried to make an appointment, I got an intense runaround repeatedly directing me to phone help or written support instead. No matter what problem I entered, that's what I got. In order to make a Genius Bar appointment, I had to go to the Apple Store and make one. Really?
[Re-Titled by Moderator]
I tested as far as right before clicking a time
I tested as far as right before clicking a time
We are end users like you so cannot know. The System Status page:
Apple - Support - System Status
shows everything up and running. That's pretty much all we have access to for looking for issues like this.
I followed this step too up to the point of selecting a store. Even though I typed in apple.com.sg, by the time the select store came up it was back at apple.com [US]. So it is impossible to select a location outside of the US - VERY frustrating.
That did work! Thank you! However, I still think they have made it much harder and more mysterious, not to say intensely annoying. Meanwhile, in the whole process of trying to make my late 2013 Mac desktop work faster, the nice Genius Bar folks wiped and reinstalled High Sierra after checking to make sure my backup was up to date., which it was. Then the Lacie backup drive broke, --TRULY!, right then! -- and I lost all my data. It's in some expensive data recovery place and Lacie says they have no responsibility. I wish I had just bought a new Mac and moved the data over.
I have a few questions on different things. The most important is that I am trying to upgrade my system & I get a message saying that I can't do this because I am not the right person. I have upgraded before with no problems.
If the steps above don’t work for you, I don’t know of another option besides going in and either waiting for making an appointment in person. At my last appointment, I certainly did comment about the difficulty of making an appointment. Most people cannot go twice.
the Genius Bar is now concentrating on hardware issues mostly (possibly only); they use different methods to address software issues.
Unfortunately, the user/consumer is solely responsible for the software/apps/files - that is in the fine print of all hardware warranties. And that means: redundant backups. I've got three.
I will next time.
I tried this but Bring In for Repair is not an option. Very frustrating.
I just want to make an appointment!!
How to get a Genius Bar appointment
