Need help cancelling an app I accidentally bought

How can I cancel an app I accidentally bought on my phone!

iPhone XS

Posted on Sep 19, 2019 7:11 PM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Sep 19, 2019 11:14 PM

Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

5 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply

Sep 19, 2019 11:14 PM in response to debbi178

Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

Reply

Oct 1, 2019 2:40 PM in response to debbi178

I accidentally bought an application I went into the Apple store and was helped by one of your sales staff in canceling he application and asking to remove the charges., But the $83.93 cents still showed up on my September 2019 statement.


866-712-7751. Refg: 4314

Apple tunes 9/13/2019

$83.93.

Could you please verify that its canceled and please refund the charges.


Thank you


Concepcion Reyna



Reply

Oct 2, 2019 12:38 AM in response to concepcion128

Could you please verify that its canceled and please refund the charges.

No we can't, we are fellow users, these are user forums.


How does it show on the account ? If a subscription does it say it has/will expire ? Have you contacted iTunes Support and asked for a refund ? What did they say ?

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Need help cancelling an app I accidentally bought

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.