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iCloud set-up on new Macbook deleted files (PLEASE HELP ASAP!)

Hello,


I bought a brand new Macbook at the Apple store. I heard about the benefits of iCloud before, so I wanted to start using it for this new laptop. Before this, I've only been using an external hard drive to constantly back up files from my old Macbook.


I set up iCloud on my old Macbook and got all of my files to start uploading onto the cloud. Meanwhile, I worked on an important assignment on my new Macbook. I put the file on the desktop. When I finished, I closed my new Macbook and went on with my day. A few hours later, I opened my new Macbook again. It asked me to log back into iCloud (which I had NEVER signed out of in the first place), so I did. Then, I COULD NOT FIND ANY OF THE WORK I HAD JUST DONE. Instead, it seems like the old Macbook's files (documents + desktop) were continuing to upload onto my new Macbook via iCloud.


If anyone has any idea on how I can retrieve my lost files on the new Macbook, please let me know. These are incredibly important documents, and I'd like to retrieve them asap.


Thank you!

Posted on Sep 23, 2019 12:31 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 24, 2019 1:29 AM

You need to set up a new Mac https://support.apple.com/en-in/HT205749

And use the same Apple ID and password used in an old apple product .

And turn on iCloud Drive https://support.apple.com/en-in/HT204025

and also check the box of desktops and documents https://support.apple.com/en-us/HT206985

What was the status of iCloud storage in the previous server account , was it exceeding the 5GB or the purchased plan , see these articles https://support.apple.com/en-in/HT203052

https://support.apple.com/en-in/guide/macbook-air/apd785390d2e/2019/mac/10.14.5


Note : in your new Mac initially free 5Gb storage is served , if the previous icloud storage plan was exceeding the designated storage limits , this files will never sync in new Mac , as they will reflect and will not download , it doesn't mean the data is is lost it was and is still there on the iCloud server , you need to purchase extra storage plan in new Mac , so that previous new files / data will start syncing .

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4 replies
Question marked as Top-ranking reply

Sep 24, 2019 1:29 AM in response to paperplanemax

You need to set up a new Mac https://support.apple.com/en-in/HT205749

And use the same Apple ID and password used in an old apple product .

And turn on iCloud Drive https://support.apple.com/en-in/HT204025

and also check the box of desktops and documents https://support.apple.com/en-us/HT206985

What was the status of iCloud storage in the previous server account , was it exceeding the 5GB or the purchased plan , see these articles https://support.apple.com/en-in/HT203052

https://support.apple.com/en-in/guide/macbook-air/apd785390d2e/2019/mac/10.14.5


Note : in your new Mac initially free 5Gb storage is served , if the previous icloud storage plan was exceeding the designated storage limits , this files will never sync in new Mac , as they will reflect and will not download , it doesn't mean the data is is lost it was and is still there on the iCloud server , you need to purchase extra storage plan in new Mac , so that previous new files / data will start syncing .

iCloud set-up on new Macbook deleted files (PLEASE HELP ASAP!)

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