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Why did my iPhone8 get completely erased when I turned off find my iPhone using my computer? How can I get the information back? I haven’t backed up my phone for a while.
iPhone 8
Unfortunately the data is gone.
This Apple article walks you through what to do when selling the phone - it's the same steps when you're returning it for a repair. A backup needs to happen before you do anything else.
https://support.apple.com/en-us/HT201351
~Lyssa
Hi Lyssa, thank you for responding. Yes, it did go to the Hello screen. My son was not able to turn off find my iPhone on his phone, so I told him to go to the iCloud using his computer to do it. He didn’t see anything to turn off the iPhone 8, he thought erase would do it, but it actually erased everything on his phone.
Was that bad advice to try to turn off using the computer? I tried it too and also didn’t see a place for turn off, so I would have probably done the same. Asurion was forcing us to turn off find my iPhone before we could proceed with warranty.
So, absolutely no way to retrieve data? I read different data recovery apps promoting data retrieval. Do you know if they legit or a fraud?
Thank you Lyssa, great information and we definitely won’t forget to backup in the future. Unfortunately, we had to learn the hard way. Really appreciate your help and quick responses.
Is your phone on the initial "Hello" screen?
If so, your data is gone.
What, exactly, did you do to remove it from Find My iPhone?
~Lyssa
Sorry I didn't have better news for you! Glad I could help answer the questions.
~Lyssa
Need help getting back erased phone content
