You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

adair160 Author

Level 1

4 points

Software update

Did software update but won't install because error message says I'm not connected to internet. However phone is connected to WiFi.

Posted on Oct 28, 2019 2:53 AM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

422,584 points

Posted on Oct 28, 2019 2:57 AM

Connecting to Wifi is first part and then getting connected to Internet is the second

If you are connected to a Wifi, doesn't necessarily mean you are connected to internet. If you are not connected to wifi could be a problem of iPhone settings or Router/Modem Settings
If you are not connected to internet is the sole issue of Router / Modem Settings OR your ISP

View in context

Software update

Similar questions