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Level 1

4 points

App Store and itunes

I tried to download an app and it says I’m disabled in App Store and iTunes. Why is that?

iPhone 8 Plus, iOS 12

Posted on Nov 11, 2019 6:59 PM

Top-ranking reply

Level 10

334,192 points

Posted on Nov 12, 2019 12:53 AM

It will be because the account is disabled. Contact iTunes Support in the country where you live (and which is therefore the country on the account) and see if they can/will re-enable it : If you see a message that says 'Your account has been disabled in the App Store and iTunes’

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