Wired Apple Keyboard A1234 - numpad keys (1,4,7) no longer working

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Wired Apple Keyboard A1234 - numpad keys (1,4,7) no longer working

I have a wired Apple keyboard (Model A1234) and discovered this week that three keys on the numpad (1, 4, 7) no longer work. Every other key works, but these three in a line on the number pad do not.

I am not sure when this problem began, but I believe it is recent as of the past week or so. I am using a 2018 iMac and have tried rebooting and plugging the keyboard into different USB ports. My MacOS version is 10.15.1.

Is there a solution for this? A software patch or something I should try with the keyboard hardware itself? Specs from System Report below:

Apple Keyboard:

Product ID: 0x0220

Vendor ID: 0x05ac (Apple Inc.)

Version: 0.71

Speed: Up to 1.5 Mb/s

Manufacturer: Apple, Inc

Location ID: 0x14420000 / 12

Current Available (mA): 500

Current Required (mA): 20

Extra Operating Current (mA): 0

iMac 27", macOS 10.15

Posted on Nov 16, 2019 9:19 AM

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Answer 1

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dialabrain

Level 10

125,333 points

Nov 16, 2019 9:51 AM in response to maccalvin5

You can try resetting the SMC and/or NVRAM. However, seeing Apple has not made a USB keyboard in quite awhile, it's possible the keyboard has failed. If you have another computer you can plug it into or have another keyboard you can test with, I suppose you could take it to an Apple Store to test.

How to reset the System Management Controller (SMC) on your Mac - Apple Support

Reset NVRAM or PRAM on your Mac - Apple Support

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Wired Apple Keyboard A1234 - numpad keys (1,4,7) no longer working

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