The Apple Smart Keyboard works only randomly on my iPad Pro 9.7. I have cleaned it, turned off and on the iPad but I am typing this question on the iPad keyboard because the Smart Keyboard is not recognized.
iPad Pro 9.7-inch WiFi
I have been having the same issue, but with an 7th generation iPad. Have you gotten any help with this?
I got both my iPad and Smart Keyboard brand new, less than a month ago. The iPad works like a dream, but I couldn’t get it to recognize the Smart Keyboard. After wasting over 2 hours trying to get the keyboard to work, I set up an appointment at the Genius Bar. I honestly figured they’d have to replace it for me.
Even with the appointment, I had to wait another 15-20 minutes. While I waited, I opened up my iPad, and the keyboard still didn’t work. I literally sat down with the technician, and I’ll be darned: the freaking keyboard worked... for the first time EVER. I was completely baffled and thought it had to be a joke.
The keyboard continued to work when I checked a few times over the next half hour. Then when I get back home — less than two hours after my Genius Bar appointment — I try my Smart Keyboard and... same issue. It won’t recognize the device. I’ve tried all the suggestions: disconnecting and reconnecting it, cleaning the sensors, restarting the iPad. What is going on? This is extremely frustrating.
Are you using thei keyboard in your lap or on a hard, flat surface?
A flat surface. It’s still a gamble (normally a losing one), even on a hard countertop.
Bring it back to the Apple Store and ask them for a replacement.
You have a free warranty on that keyboard for any possible manufacturing defects.
The warranty is only good for a year. If you are beyond one year Apple is not acknowledging this defect, which it obviously is based on how many people have issues with it.
Depending when the previous Poster purchased their 7th gen iPad and smart keyboard, the keyboard maybe still under the one-year warranty.
Keyboard does not work
