You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Users cannot access apple support

I am getting this error which is 403 forbidden when trying to access apple support

I am wondering why I am getting this and I would like this issue to get resolved this is a major issue due to people not being able to access apple support.


MacBook Pro 13", macOS 10.15

Posted on Dec 29, 2019 12:16 PM

Question marked as Top-ranking reply

Posted on Dec 29, 2019 12:38 PM

paulstechtips wrote:

I am getting this error which is 403 forbidden when trying to access apple support
this is a major issue due to people not being able to access apple support.



If you are having a issues then ask away while you are here...


I suspect this is localized and regional.


There are many Apple server errors :https://www.apple.com/support/systemstatus/

403 Forbidden Error occurs when a web server forbids you from accessing the page you’re trying to open in your browser.



You can use Twitter to contact Apple Support: @AppleSupport

also

From iOS device using the app to make a online Genius Bar appointment:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8


Other possibilities is adware/malware has made changes to your SOCKS proxies settings.

>System Preferences>Network>advanced>Proxies> SOCKS proxy verify you are not checked here.

3 replies
Question marked as Top-ranking reply

Dec 29, 2019 12:38 PM in response to Community User

paulstechtips wrote:

I am getting this error which is 403 forbidden when trying to access apple support
this is a major issue due to people not being able to access apple support.



If you are having a issues then ask away while you are here...


I suspect this is localized and regional.


There are many Apple server errors :https://www.apple.com/support/systemstatus/

403 Forbidden Error occurs when a web server forbids you from accessing the page you’re trying to open in your browser.



You can use Twitter to contact Apple Support: @AppleSupport

also

From iOS device using the app to make a online Genius Bar appointment:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8


Other possibilities is adware/malware has made changes to your SOCKS proxies settings.

>System Preferences>Network>advanced>Proxies> SOCKS proxy verify you are not checked here.

Users cannot access apple support

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.