You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

TikTok and ByteDance Ltd. apps are no longer available in the United States, and visitors to the United States might have limited access to features. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Double charged on a subscription for 2 years - Apple only refunding 7 months

2 years ago, I switched an app from a monthly subscription to an annual subscription. Apple charged me for the annual subscription and continued to charge me monthly subscription fees. I just noticed today and called Billing Support - they were very nice, but told me they could only refund 7 months, and I should be grateful since this exceeds the terms and conditions of the App Store.


The service rep claimed I should have noticed (a fair point - I definitely should have noticed), however, that shouldn't mean they aren't responsible for what they overcharged me. Basically, I was over-charged $326, and Apple is refunding $91 and telling me that I should feel lucky I am getting anything refunded.


I'm pretty irritated. Any suggestions for getting the full refund?

Posted on Jan 5, 2020 12:03 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 5, 2020 12:14 PM

FYI: These are user-only forums. You are not speaking to Apple. if you need to speak with Apple Support, then contact product and tech support:  Contacting Apple for support and service including international calling numbers.


Thank you for your understanding and support.

3 replies

Double charged on a subscription for 2 years - Apple only refunding 7 months

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.