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Good afternoon, I have a query reference my devices. I have a Windows 10 PC, which shows correctly as a Windows Device, but I also have another device which says it's a windows device called iPhone with the same name as my Windows PC. Have tried to remove this device but it says "Device Not Found. No longer associated with your account".
Any ideas as to what has caused this and how to fix?
TIA
Mick
You are welcome. The only other thing I can think of is to contact Apple ID Support to see if they can help.
Apple Support by e-mail or chat Work through the screens to get a chat option.
Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.
Eric Hi,
Thanks for your response. Tried what you suggested and that worked, in that it removed the actual Windows PC and one of the false iPhone devices. But have not been able to remove the second one. Tried uninstalling iCloud, then re-installing, but couldn't remove the second false iPhone device.
Thanks once again for your help
Cheers
Mick
Other people with Windows computers have posted the same problem. Have you tried signing out of iCloud on the computer to see if that removes all 3 items in the screen shot? Then try signing back in.
devices showing in my apple account
