You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

TikTok and ByteDance Ltd. apps are no longer available in the United States, and visitors to the United States might have limited access to features. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

refund

Hello!

For some reason, I have a premium subscription, for a very high price for me. I didn't find any emails about subscription confirmation or informing about the trial period. At what point and how the premium was established I do not know. I only use the main function of the app, which is valid without a subscription. Please consider a refund.

I would be very grateful.

iPhone 7, iOS 13

Posted on Jan 14, 2020 1:40 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 14, 2020 1:45 PM

This is a user to user forum: you are not talking to Apple here and we don't have access to your account.


Firstly you should cancel the subscription: please see View, change, or cancel your subscriptions - Apple Support


Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for apps or content that you bought from Apple - Apple Support


However Apple have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to  https://reportaproblem.apple.com/?s=6

1 reply
Question marked as Top-ranking reply

Jan 14, 2020 1:45 PM in response to EkaterinaAla

This is a user to user forum: you are not talking to Apple here and we don't have access to your account.


Firstly you should cancel the subscription: please see View, change, or cancel your subscriptions - Apple Support


Strictly speaking all purchases are final (after all, you can't very well return them): please see this page for information on requesting a refund: Request a refund for apps or content that you bought from Apple - Apple Support


However Apple have been known to be sympathetic in cases of actual error, so it's possible that they may allow you a refund as a one-off concession: but please be aware that they are under no obligation to do so: go to  https://reportaproblem.apple.com/?s=6

refund

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.