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Level 1

4 points

Total phone reset.

I had to reset my phone and change my original Apple ID how can I recover my previous purchases?

Posted on Jan 16, 2020 7:46 PM

Top-ranking reply

Level 10

361,855 points

Posted on Jan 16, 2020 7:49 PM

You will have to ask Apple to transfer them to the new Apple ID.

Contacting Apple Customer and Support Service

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
Primary support help at Contact Support.
To contact product and tech support: Contacting Apple for support and service including international calling numbers.

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