my iPhone XS Max has frozen
my iPhone XS Max has frozen, screen is completely black and nothing I do will help.. Any suggestions please?
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iPhone XS Max, 12
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If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
"If your screen is black or frozen
If your screen is black or frozen, you might need to force restart your device. A force restart won't erase the content on your device. You can force restart your device even if the screen is black or the buttons aren't responding. Follow these steps:
- iPad models with Face ID:Â Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Power button until the device restarts.
- iPhone 8 or later:Â Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.
- iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the Top (or Side) button and the Volume Down buttons until you see the Apple logo.
- iPad with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the Home and the Top (or Side) buttons until you see the Apple logo."
-AJ