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Please help me use Mail app?

Hi there, please help me gain access to Mail app?


I used a gmail address for my Apple ID since 2000 for my app store/itunes purchases. I recently updated the ID to an outlook address.


In both cases, whenever I click on the Mail app, it tells me that I need an icloud email address.


I currently have an iCloud address; does this mean I connect this email?


Most of the information available on the internet -- whether from Apple or otherwise -- is very unclear.



Cheers,



Michael

iPhone 7, iOS 13

Posted on Feb 16, 2020 7:57 PM

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Question marked as Top-ranking reply

Posted on Feb 16, 2020 8:39 PM

If the Mail app is asking for your iCloud email address, go to Settings/Passwords & Accounts to see if the iCloud email address is entered there and the account is active. If it isn't, try entering the address there.

1 reply

Please help me use Mail app?

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