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chen138 Author

Level 1

4 points

Cannot complete purchase

I have money in my account but cannot complete the purchase. Why? And how to solve it?

Posted on Feb 18, 2020 6:07 PM

Top-ranking reply

Eric Root

Level 10

684,741 points

Posted on Feb 18, 2020 6:09 PM

Contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.

iTunes Store - Contact Us - Official Apple Support. https://support.apple.com/en-euro/itunes-contact

iTunes Support – world wide https://support.apple.com/choose-country-region/itunes

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