Smart playlists not syncing between Music and iPhone

I noticed recently that one of my smart playlists (that I've had for ages) was much shorter on my iPhone. Upon inspection I realised that it now contains only 14 songs (instead of the 90 that the same playlist contains in Music app on my Mac).

Wondered if it was because the songs had somehow been removed from my phone, but no, they're still there - just not included into playlist for some unknown reason.

I've since realised that this has happened to several playlists. They are fine on the Mac, but are not syncing on the iPhone app. Weirdly this has happened (I think) between syncs, not as a result of a sync error - so I suspect iOS / app update issues.

I tried removing the playlist from being synced.. then syncing, then re-adding - no luck. Same problem.

With one playlist I tried crating a non-smart playlist of the same songs and that works - but that's isn't a workaround... as the smart automation is the value of it.

Anyone had this or know how to fix it?


iPhone X, iOS 13

Posted on Feb 19, 2020 5:21 PM

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Posted on Feb 23, 2020 5:16 PM

To be fair, asking if my software was up to date then hand balling to Apple Support wasn't exactly the gold standard in resolving my problem now was it?

Can't quite see why you bothered to engage if you actually had no idea what was wrong.. do you get rewards for just posting any old comment?

Weird.

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Feb 23, 2020 5:16 PM in response to brenden dv

To be fair, asking if my software was up to date then hand balling to Apple Support wasn't exactly the gold standard in resolving my problem now was it?

Can't quite see why you bothered to engage if you actually had no idea what was wrong.. do you get rewards for just posting any old comment?

Weird.

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Feb 22, 2020 11:11 AM in response to SpiceWeasel

Hey there SpiceWeasel,


Thanks for reaching out to Apple Support Communities. I understand you’re seeing some inconsistencies between your Smart Playlist on your Mac and iPhone. I’ll be happy to help with this.


Make sure both your Mac and iPhone are completely up to date. Go through the steps here to update your Mac to the latest version of macOS:


How to update the software on your Mac


This link will guide you on updating your iPhone:


Update your iPhone, iPad, or iPod touch


Test again once you’ve done this and see if the issue is resolved.


Regards.

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Feb 23, 2020 7:26 AM in response to SpiceWeasel

Hey there SpiceWeasel,


Thanks for going through those steps. If the issue is still occurring after updating your devices, you’ll want to reach out to Apple Support to look further into this with you. You can reach out to them at this link:


Contact Apple Support


Take care.

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Smart playlists not syncing between Music and iPhone

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