Apple TV+ Subscription No Longer Working

Hello DavidDavid and welcome to Apple Support Communities.

I see you have a concern about the Apple TV+ promotion.

Apple TV+ - One Year Offer - Apple

Are you still signed in using the same Apple ID in the iTunes and App Stores that you used to redeem the offer?

Have you changed the region associated with your Apple ID?

Cheers.

Hi DavidDavid.

Thanks for following up with the additional information. I suggest reaching out to Apple Support for additional assistance:

Contact Apple for support and service - Apple Support

Cheers.

This is a user forum, no one here works for Apple.

As already stated a subscription will not cancel on it's own. It was showing 'Subscribe" due to the fact it was previously cancelled and now required reactivation.

I also activated the offer in November and it is still active, and that would be the case for all users unless they chose to cancel. You are the one claiming such a scenario, and if there were such a bug then it would be impacting most users, with this forum consistently full of similar reports.

Your only option would be to contact Apple support and see if they grant an exception, but it is within their discretion. The intent was not the throw terms at you, but to reiterate what was stated therein. All offers have them and being a good customer does not negate them.

You can do what you want with the information. There is nothing further to say so I will be bowing out of this discussion.

A subscription won't cancel on it's own, either you or someone else on the account cancelled it. Once that occurs the trial will also be stopped and can't be reactivated as per the terms.

It’s not working for me either. Same exact situation as David.

Same exact thing happened to me!