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Level 1

4 points

Face ID

My Face ID was not working so I reset it and now it won't even allow me to set it up. It continuously says "move iPhone higher/lower".

iPhone XS, iOS 13

Posted on Apr 27, 2020 4:29 PM

Top-ranking reply

Level 10

232,538 points

Posted on Apr 27, 2020 4:35 PM

See this for troubleshooting, If Face ID isn't working on your iPhone or iPad Pro - Apple Support and if this does not work, then contact Apple Support, Get Support

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