Enable iCloud Drive not working in iOS 13.4.1

Hey there David_1657,

Thanks for reaching out to Apple Support Communities. I understand you’re having issues with the ‘Upgrade to iCloud Drive’ box on your iPad and iPhone. I’ll be happy to help.

If you haven’t already, force close the Settings app and restart your iPhone and iPad:

• How to force an app to close on your iPhone, iPad, or iPod touch

• Restart your iPhone

• Restart your iPad

Then try upgrading iCloud Drive once more.

If that doesn’t work, try upgrading from a computer. You can do this either with a Mac, PC, or at iCloud.com via a web browser. Take a look at this link for more info:

• Set up iCloud Drive

If you don’t have access to a computer where you can do this, on just your iPhone only, back up and reinstall iOS using the steps from these links:

• How to back up your iPhone, iPad, and iPod touch

• If you can't update or restore your iPhone, iPad, or iPod touch

Try enabling again and if it works, attempt from your iPad once more and see if the issue is resolved.

Regards.

Hello David,

I had the same problem too but today the Apple support solved it.

There's only one way:

log on to Icloud.com, using your browser

Open e.g. "keynote"

Go through the initialization

When being asked to activate Icloud drive, do it

After a while, you should be able to simply activate it on your devices by using the switch in the Icloud menu

Regards,

Adrien

Dear support-team,

I have the same problem on both my Iphone and my Ipad.

All above ideas did not work:

Forcing to close app & restarting does not work

Reinstalling IOS does not work

Setting up Icloud drive from a PC does not work (files in shared folder are not syncing although Icloud says "updated XX minutes ago")

This was tested for the latest IOS13.5 and the previous IOS version and for different PC versions.

Regards,

Adrien

Hello Adrien321,

Thank you for the information, i got the same problem and then after 2 weeks ago its make me confused, i go to the phone store is not solved and i ask to some community but the same too not has result, but when i search again and got this, Boom! Solved, haha... so thank you brother for the solution, thank you so much

Hello

Not exactly a detailed description. You jump over a lot of steps.

(1) First am i supposed to use my iPhone or computer?

(2) What does "Open e.g. "keynote" mean? There is no "keynote" option in Icloud.com

(3) What "initialization"

Pleas clarify

Hello,

See my answers below.

1: I used my Computer and a Webbrowser to access the online version of icloud.com.

2: Indeed there is a online keynote option, at least in my online icloud. Did you really opened "https://www.icloud.com" ?

3: When you try to open e.g. keynotes over the online version of icloud the first time, you will see what I mean with "initialization". I can't remember how it was (too long ago), but there were some steps. The important one was the activation of icloud drive.

Good luck!

I had the same issue and I also didn't have Keynote in my iCloud either. What worked for me was accessing online Keynote from my desktop browser in https://www.icloud.com/keynote/. I signed in there and then the problem was fixed. Hopefully that works for you too

Hi all,

maybe that Apple shows different online apps regarding from where you log in to Icloud or which browser you use.

But it seems that the important thing is that you start one of the online apps which then trigger the activation of the drive.

Sorry to not be able to give any more details, because I don't have any. For me, this solution worked straightforward but indeed if it looks different for you, than you might need to try around a bit.

Maybe also IOS14 solves the issue.

There is definitely no Keynote in my iCloud either. I’m stuck at the same issue too and I thought iOS 14 might fix the issue. Unfortunately it did not.

Logging in from the desktop browser worked like a charm. Surprising though, I thought they said that safari on iPad works like the desktop version?

Thank you very much.

Took me 5 minutes to solve the issue.