You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't Find my order!

I just bought a new 2020 MacBook Pro, I got the Order# and confirmation all right here. Yet, no charge has been made to my back account and when I type my # in the Order Search, it says "Does not match our records". Why is this? And do i need to make the purchase again and hope it doesn't double charge me?

MacBook

Posted on May 8, 2020 11:41 PM

Reply
Question marked as Top-ranking reply

Posted on May 9, 2020 7:24 AM

CrystalE8ght wrote:

I just bought a new 2020 MacBook Pro, I got the Order# and confirmation all right here. Yet, no charge has been made to my back account and when I type my # in the Order Search, it says "Does not match our records". Why is this? And do i need to make the purchase again and hope it doesn't double charge me?


Your bank card is not charged until the item ships.


If you have questions Call Customer Support (800) MY–APPLE (800–692–7753)


1 reply
Question marked as Top-ranking reply

May 9, 2020 7:24 AM in response to CrystalE8ght

CrystalE8ght wrote:

I just bought a new 2020 MacBook Pro, I got the Order# and confirmation all right here. Yet, no charge has been made to my back account and when I type my # in the Order Search, it says "Does not match our records". Why is this? And do i need to make the purchase again and hope it doesn't double charge me?


Your bank card is not charged until the item ships.


If you have questions Call Customer Support (800) MY–APPLE (800–692–7753)


Can't Find my order!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.