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Level 1

4 points

face id

so when i first got my iphone, face id worked perfectly fine. for the past few months face id isnt working. i reset it but everytime i try to setup my face id it doesnt work. it always tells me to move the iphone a little higher when i do. its getting frustrating. does anyone have any tips or ideas on how to help?

iPhone XS, iOS 13

Posted on May 28, 2020 2:59 PM

Top-ranking reply

razmee209

Level 10

194,784 points

Posted on May 28, 2020 3:41 PM

follow steps here If Face ID isn't working on your iPhone or iPad Pro - Apple Support

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